NCW Privacy Policy – Your information is safe with us

This privacy policy applies to the NCW platform (https://ncw.wine) and all services connected to it. By accessing NCW, creating an account, or using any of our services, you automatically agree to this privacy policy.

NCW operates in full compliance with international data protection standards. Our goal is to ensure the highest level of security for your personal information and to be completely transparent about how your data is handled.

To operate the NCW platform, we collect the following types of information:

We only collect information that is strictly necessary to provide our services. No unnecessary personal data is ever requested.

NCW uses the information we collect for the following purposes:

• Account management: To create, verify, and manage your account.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: To assist you and resolve any issues you encounter.
• Security assurance: To prevent fraud and unauthorized access.
• Legal Obligations: To meet the requirements of regulatory authorities.
• Experience Improvement: To improve the platform's services and features.
• Promotional Communications: To send you offers and bonus information, with your consent.

NCW does not retain your data longer than necessary. Retention periods are outlined below:

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Accounts: Following account closure, data may be retained for up to 5 years to meet legal requirements.
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: Retained for up to 5 years following verification.

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

NCW does not sell your personal data. However, information may be shared in the following limited circumstances:

• Payment Processors: bKash, Nagad, or approved payment gateways — used solely to process transactions.
• Technology Partners: Trusted software providers powering the platform — bound by strict confidentiality agreements.
• Law Enforcement Agencies: Where required by court order or legal obligation.
• Fraud Prevention: In specific circumstances to maintain online security.

The NCW website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: These are essential for the platform to function — they cannot be turned off.
• Functional Cookies: To remember your preferences and settings — such as language and login details.
• Analytics Cookies: To monitor site performance — on a fully anonymous basis.
• Security Cookies: To prevent fraud and CSRF attacks.

You can delete existing cookies or block new ones at any time through your browser settings. Keep in mind that disabling essential cookies may affect the functionality of certain platform features.

Every NCW member has the following rights regarding their personal data:

• Right to Access: Find out exactly what information we store about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Data Portability: You can request a copy of the data we hold about you.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Opt-Out: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@ncw.wine. We'll respond to your request within 7 business days.

The NCW platform is strictly prohibited for anyone under the age of 18. We do not knowingly collect any data from minors.

• Age verification is carried out at the point of registration.
• Any account found to belong to a minor will be suspended immediately.
• Any data found to belong to a minor is deleted immediately.

If you believe a minor is using NCW, please report it to support@ncw.wine.

NCW uses industry-standard technical measures to keep your data secure:

• 256-Bit SSL/TLS Encryption: Secures all data transmissions.
• Firewall Protection: Keeps all unauthorized external access completely blocked.
• Two-Factor Authentication (2FA): An extra layer of security for account logins.
• Regular Security Audits: Regular vulnerability assessments are conducted to identify and address system weaknesses.
• Data Backup: Regular backups are maintained on secure, encrypted servers.
• Staff Training: All our staff are trained in data protection practices.

NCW may update this Privacy Policy from time to time. When changes are made, the following steps will be taken:

• The "Last Updated" date on this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered mobile number or email.
• At least 15 days' notice will be given before any major changes take effect.

Continued use of the platform after any policy changes will be considered your acceptance of the updated policy. We recommend checking this page regularly.

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: support@ncw.wine
• Live Chat: Click the chat icon at the bottom right of the platform.
• Response time: Typically within 24 to 48 hours.