NCW Terms & Conditions – Know Before You Use

NCW (hereinafter referred to as the "Platform" or "we") is an online gaming and Sports Betting service provider. These Terms & Conditions form a legally binding agreement between the platform user ("you" or "member") and NCW.

By accessing, browsing, or creating an account on the NCW platform, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please refrain from using the platform.

NCW operates solely for entertainment purposes. We believe in responsible gaming and ask that no one spends beyond their means.

To open an account with NCW, the following conditions must be met:

• You must be at least 18 years of age. The NCW platform is strictly prohibited for minors.
• Each individual may only create one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be accurate, complete, and up to date.
• NCW may request identity documents or other supporting documents at any time for account verification purposes.
• Providing false information during registration may result in account termination and forfeiture of deposited funds.

Your NCW account is strictly personal. Transferring, selling, or lending your account to anyone else is completely prohibited. Keeping your account secure is solely your responsibility.

To deposit at NCW, please use one of the following approved payment methods: bKash, Nagad, Rocket, and other approved mobile banking services.

• The minimum deposit amount is ৳200.
• Maximum deposit limits are determined by your account verification level.
• Only payment accounts registered in your own name may be used.
• Depositing via third-party payment accounts is strictly prohibited.
• Successful deposits are generally credited to your account instantly.

If you experience a payment issue or a deposit does not reflect in your account, please contact our support team with a screenshot of the payment. NCW is not responsible for failed or delayed payments caused by the payment gateway.

The following rules apply when withdrawing winnings from NCW:

• The minimum withdrawal amount is ৳300.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals are typically processed within 3 to 30 minutes.
• Bonus funds can only be withdrawn after the specified wagering requirements have been met.
• KYC verification may be mandatory for your first withdrawal.
• NCW reserves the right to temporarily suspend withdrawals in cases of suspicious activity.

NCW offers a variety of bonuses and promotions. Each bonus has its own specific terms, which are detailed on the bonus page. General bonus terms are outlined below:

• The welcome bonus is available to new members one time only.
• Each bonus has a wagering requirement (WR) — typically between 15x and 30x the bonus amount.
• A maximum bet limit may apply when playing with bonus funds.
• Claiming bonuses through multiple accounts is strictly prohibited.
• NCW reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is established, the bonus and any associated winnings may be forfeited.

For full details on bonuses, visit our Bonus Page Check it out or get in touch with our support team.

The following rules apply to Sports Betting and casino gaming on NCW:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled, the stake for that bet will be refunded.
• In the event of odds changes, the odds at the time the bet was confirmed will apply.
• NCW reserves the right to void bets placed at incorrect odds due to a system or technical error.
• NCW is not responsible for any issues arising from internet disconnection during live betting.
• Unusual betting patterns across multiple accounts on the same event will be investigated.

The following activities are strictly prohibited on the NCW platform:

• Depositing funds from money laundering or illegal sources.
• Using bots, automated software, or any other technical means to operate games or place bets.
• Creating multiple accounts to claim bonus or promotion benefits.
• Attempting to gain unauthorized access to other members' accounts.
• Exploiting bugs or vulnerabilities in the platform's system for personal gain.
• Impersonating NCW or any of its staff.
• Operating an account using a false identity or misleading information.

If any of the above prohibited activities are detected, NCW reserves the right to immediately terminate the relevant account and pursue legal action if necessary.

NCW may temporarily suspend or permanently terminate an account under the following circumstances:

• If these Terms & Conditions are violated.
• If registration using false information is proven.
• If evidence of fraud or suspicious activity is found.
• Failure to respond to a KYC verification request.
• By order of a court or regulatory authority.

You may request to close your account at any time. We recommend withdrawing any remaining balance before doing so.

NCW is committed to protecting your personal information. We use your data solely for service delivery, verification, and legal compliance purposes.

• Your information is never sold to any third party.
• All data is protected with SSL encryption.
• Your information is never shared with any third party except where required by law.

To learn more about our detailed Privacy Policy Privacy Policy Page here.

NCW believes gaming should be a form of entertainment. We encourage all members to play responsibly.

• You can set your own daily, weekly, or monthly deposit limits at any time.
• You can set a cooling-off period to take a temporary break from gaming.
• You may apply for permanent self-exclusion if needed.
• If you run into any gaming issues, our support team is here to help.

For more information on responsible gaming, visit our Responsible Play page here.

For any dispute or complaint, please follow the steps below:

• Step One: Contact us via live chat or email at (support@ncw.wine) with the details.
• Step Two: Our team will investigate and respond within 48 hours.
• Step Three: If the issue remains unresolved, it will be escalated to the appropriate authority.

NCW's decision is final and binding. All disputes will be resolved based on verified data and logs.

NCW reserves the right to amend these Terms & Conditions, in part or in full, at any time. Any changes will be notified on the platform and the "Last Updated" date will be revised accordingly.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. We recommend checking this page regularly.

These Terms & Conditions are governed by international online gaming laws. If any provision is found to be legally unenforceable, the remaining provisions will continue in full force and effect.